Privacy Policy
Last updated: August 2026
Uplink Online (Pty) Ltd ("Uplink Online", "we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, how we use it, and the rights you have.
1. Who we are
Uplink Online (Pty) Ltd (Registration No. 2026/336983/07) is a digital growth agency based in Cape Town, Western Cape, South Africa. For any privacy queries, contact us at info@uplinkonline.co.za.
2. Information we collect
We may collect the following personal information:
- Information you give us — such as your name, business name, email address, phone number and any details you include when you complete a form, request a quote, or contact us by phone, email or WhatsApp.
- Information collected automatically — such as your IP address, browser type, device information, pages visited and how you use our website, gathered through cookies and analytics tools.
- Client account information — where you engage our services, information needed to deliver those services (for example access details you choose to share for your website or Google Business Profile).
3. How we use your information
We use your personal information to:
- respond to your enquiries and provide quotes;
- deliver, manage and improve the services you have requested;
- send you invoices, service updates and reports;
- improve our website and understand how visitors use it; and
- comply with our legal and regulatory obligations.
4. Legal basis for processing (POPIA)
We process personal information where you have provided consent, where it is necessary to perform a contract or take steps at your request, where it is necessary to comply with a legal obligation, or where it is in our legitimate interest to operate and grow our business — provided this does not override your rights.
5. Cookies and analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how the site is used and to improve it. You can control or disable cookies through your browser settings, although some parts of the site may not function as intended if you do.
6. Sharing your information
We do not sell your personal information. We may share it with trusted third parties who help us operate, such as hosting providers, form and email services, and analytics providers, and with platforms like Google and Meta where required to deliver your services. These parties are only permitted to use your information as needed to provide their service to us. We may also disclose information where required by law.
7. Data retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, and to comply with legal obligations, after which it is securely deleted or anonymised.
8. Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your rights
Under POPIA you have the right to request access to the personal information we hold about you, to ask us to correct or delete it, to object to certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at info@uplinkonline.co.za. You also have the right to lodge a complaint with the Information Regulator (South Africa).
10. Children's privacy
Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.
12. Contact us
Uplink Online (Pty) Ltd
Registration No. 2026/336983/07
Cape Town, Western Cape, South Africa
Email: info@uplinkonline.co.za
Phone: 064 967 9652
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Questions Cape Town businesses ask us
Everything you need to know before your free growth audit.
How much does it cost to get my business growing online?
Plans start at R2 490/month for Starter. Most Cape Town small businesses choose our Growth plan at R4 990/month, and Leader is R8 990/month. Every plan is month-to-month with no lock-in, and we tailor the exact scope after a free growth audit.
How long before I see more calls and leads?
Google Business Profile and website fixes can lift calls and WhatsApp chats within the first few weeks. Stronger SEO rankings typically build over three to six months of consistent work. We report on progress every month so you can see exactly what's working.
Do I need a website, or is a Google Business Profile enough?
A Google Business Profile helps you get found, but a fast, trustworthy website is what turns that attention into enquiries. For most Western Cape businesses we set up both so they reinforce each other.
Are there any lock-in contracts?
No. All monthly plans are month-to-month. You can upgrade, downgrade or cancel anytime — we'd rather earn your business every month.
Which areas do you serve?
We're based in Cape Town and work with businesses across the Western Cape — from the CBD and Atlantic Seaboard to the Northern and Southern Suburbs, Stellenbosch, Bellville and beyond. We also support businesses elsewhere in South Africa remotely.
How will I know it's actually working?
You get a plain-English monthly report showing calls, WhatsApp clicks, form enquiries, Google Profile views and keyword rankings — so you can see the leads, not just the traffic.