Terms & Conditions
Last updated: August 2026
These Terms and Conditions ("Terms") govern the services provided by Uplink Online (Pty) Ltd ("Uplink Online", "we", "us", "our") to its clients ("you", "the client"). By engaging our services, requesting a quote, or making payment, you agree to these Terms.
1. Our services
Uplink Online provides digital growth services, which may include Google Business Profile setup and management, website design and development, search engine optimisation (SEO), social media management, online review management, and lead follow-up systems. The exact scope of work is agreed with each client before commencement.
2. Quotations and pricing
All prices are quoted in South African Rand (ZAR) and are exclusive of VAT unless stated otherwise. Prices displayed on our website are starting guides; the final scope and price are confirmed after a consultation or growth audit. Monthly plans are billed as a recurring monthly fee, and setup work (where applicable) is billed as a once-off fee.
3. Payment terms
Monthly management fees are payable monthly in advance. Once-off setup fees are payable before work begins unless otherwise agreed in writing. Invoices are due on presentation. We reserve the right to pause or suspend services on accounts that remain unpaid, after reasonable notice.
4. Term and cancellation
Monthly plans run on a month-to-month basis with no fixed lock-in period. Either party may cancel by giving 30 (thirty) days' written notice. Fees already paid for the current period are non-refundable, and any once-off setup work already completed remains payable.
5. Client responsibilities
To deliver our services effectively, you agree to: provide timely access to accounts, assets and information we reasonably require (for example your Google Business Profile, website hosting, or social media accounts); ensure that all content and information you supply is accurate and that you have the right to use it; and respond to requests for approval or feedback within a reasonable time.
6. Third-party platforms
Some of our services rely on third-party platforms such as Google, Meta (Facebook and Instagram) and WhatsApp. Your use of these platforms is subject to their own terms and policies. We are not responsible for changes, outages, suspensions or policy decisions made by these third parties.
7. Results and no guarantee
We work using ethical, best-practice methods and are committed to delivering measurable results. However, SEO, search rankings and online visibility depend on factors outside our control, and we cannot guarantee specific rankings, traffic volumes, enquiry numbers or sales. Any figures or examples shared are illustrative and not a promise of future performance.
8. Intellectual property
On full payment for the relevant work, ownership of the final website and custom deliverables created specifically for you transfers to you. We retain ownership of our own tools, systems, templates and know-how. Unless you request otherwise in writing, we may reference your business and display completed work as examples in our portfolio and marketing.
9. Confidentiality
Each party agrees to keep confidential any non-public information shared during the engagement and to use it only for the purpose of delivering or receiving the services.
10. Limitation of liability
To the maximum extent permitted by law, our total liability arising from the services is limited to the fees paid by you for the specific service in the month in which the claim arose. We are not liable for indirect or consequential losses, including loss of profit, revenue or data.
11. Data protection (POPIA)
We process personal information in line with the Protection of Personal Information Act (POPIA). We collect and use only the information reasonably needed to provide our services and communicate with you, and we do not sell your personal information. For more detail, please see our Privacy Policy.
12. Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on this page, and continued use of our services constitutes acceptance of the updated Terms.
13. Governing law
These Terms are governed by the laws of the Republic of South Africa, and any disputes fall under the jurisdiction of the courts of the Western Cape.
14. Contact us
Uplink Online (Pty) Ltd
Company registration: 2026/336983/07
Cape Town, Western Cape, South Africa
Email: info@uplinkonline.co.za
Phone: 064 967 9652
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Questions Cape Town businesses ask us
Everything you need to know before your free growth audit.
How much does it cost to get my business growing online?
Plans start at R2 490/month for Starter. Most Cape Town small businesses choose our Growth plan at R4 990/month, and Leader is R8 990/month. Every plan is month-to-month with no lock-in, and we tailor the exact scope after a free growth audit.
How long before I see more calls and leads?
Google Business Profile and website fixes can lift calls and WhatsApp chats within the first few weeks. Stronger SEO rankings typically build over three to six months of consistent work. We report on progress every month so you can see exactly what's working.
Do I need a website, or is a Google Business Profile enough?
A Google Business Profile helps you get found, but a fast, trustworthy website is what turns that attention into enquiries. For most Western Cape businesses we set up both so they reinforce each other.
Are there any lock-in contracts?
No. All monthly plans are month-to-month. You can upgrade, downgrade or cancel anytime — we'd rather earn your business every month.
Which areas do you serve?
We're based in Cape Town and work with businesses across the Western Cape — from the CBD and Atlantic Seaboard to the Northern and Southern Suburbs, Stellenbosch, Bellville and beyond. We also support businesses elsewhere in South Africa remotely.
How will I know it's actually working?
You get a plain-English monthly report showing calls, WhatsApp clicks, form enquiries, Google Profile views and keyword rankings — so you can see the leads, not just the traffic.